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Conversations

Conversations provide users with an interface to visualize and manage interactions with Gloria. This tool offers detailed information about conversations, including their initiation, participants, topics, and current status. Additionally, it allows users to search and filter.

Use Cases #

It is useful for various tasks such as:

  • Reviewing a user’s conversation history.
  • Managing ongoing interactions, including tagging, closing, or archiving conversations.
  • Identifying trends and areas for improvement in interactions with Gloria AI.
Features Conversations 1

Adding FAQs from Conversations #

In Conversations, users are allowed to add frequently asked questions based on interactions with Gloria. This is achieved through the “+” button located next to each conversation, facilitating the generation of useful content for future inquiries.

How to Add FAQs #

To add FAQs from Conversations, follow these steps:

  1. Select the conversation containing the relevant question.
  2. Click on the “+” button and complete the form with the question and its answer.
  3. Save the FAQ for future use.

Including FAQs from conversations is an effective strategy to enhance user experience and optimize operational efficiency. Take advantage of this functionality to offer a more comprehensive and satisfactory service to your users.

Features Conversations 2

Benefits of Adding FAQs #

  • Improves user experience by providing quick and accurate answers.
  • Reduces the workload of the customer support team by automating common responses.
  • Increases the accuracy and consistency of responses provided by Gloria AI.

Additional Features #

In addition to the mentioned functionalities, Conversations offers:

  • Source Filtering: Allows separating conversations based on their origin, facilitating channel management.
  • “Join Chat” Button: Enables agents to join ongoing conversations to provide additional assistance.
Features Conversations 3

Make the most of the additional features to provide exceptional service to your users!