Start improving customer service and sales completely for FREE. No credit card required.

logo

Chat Customization

In this section, users can make specific adjustments to tailor the chat experience according to their needs and preferences.

Avatar: #

In the avatar section, users can edit various aspects to customize the appearance of the character representing Gloria AI in the chat:

  • Avatar’s Name: Users can enter a name for the avatar.
  • Avatar Message Bubble: Allows customization of the avatar’s message bubble style, including color, font, and text size.
  • Avatar’s Image: Selects an image for the avatar from a library of predefined images or uploads a custom image.
  • Audio: To enable messages to be read aloud
  • Position: Allows the user to select the position of the avatar in the chat interface.
chat customization 1

Messages: #

In this section, users can adjust the messages displayed during interaction with Gloria AI:

  • Suggested Questions: Allows editing of suggested questions for users.
  • Welcome Message: Allows customization of the welcome message users receive when starting the conversation.
  • Not Found Messages: Allows editing of messages displayed when Gloria AI cannot find an appropriate response.
chat customization 2

Exclusions: #

In this area, users can manage the display of the chat on certain pages:

  • Allows showing or hiding Gloria on specific pages, according to user preferences.
chat customization 3

It is important to ensure that the changes made in the avatar configuration and chat customization do not negatively affect the user experience.

Table of contents