Gloria AI™ – Privacy Policies
Effective Date: 07/28/2023
1. Collection of Personal Information:
- We may collect personal information from businesses or individuals who utilize our Platform, including, but not limited to (the “Personal Information”):
- Company name, business name, or personal name.
- Information regarding the company or individual’s business, such as:
- Business industry.
- Brand name or trade name.
- Company products and/or services.
- Contact information (address, phone number, email, or any other means of communication with the company).
- Website address (for extracting information about the company to enable the Platform to provide context-based responses).
- Company or business address (country, city, state).
Contact person’s details: name, last name, email, phone number. Back-office login credentials, including username (email) and password.
- Any other information required for the proper provision of services by the Platform.
- We may also collect and process bank and credit card information for payment processing purposes. All financial information is securely processed and stored by our payment processor, adhering to industry standards.
- We prioritize the security and confidentiality of your Personal Information and have implemented measures to protect it. Our servers are hosted in secure data centers, and we utilize industry-standard encryption and access controls to safeguard your data.
2. Use of Personal Information:
- The Personal Information collected will be utilized for the provision of the Platform services, including responding to user inquiries and customizing the Chatbot experience.
- We also utilize the information to enhance our Platform, analyze usage patterns, and improve user satisfaction.
- The information uploaded by the user, such as URLs, documents, and text, as part of our back-office knowledge base. This information will enable the Chatbot to provide more contextualized answers to the user.
- By using our Platform, you consent to the sharing of your Personal Information with third parties necessary for the proper functioning of the same. We take measures to ensure that any third parties with whom we share your data have robust privacy policies in place to safeguard your information. However, please note that we are not responsible for the actions of these third parties regarding your Personal Information, as we do not have control over their operations.
- What are Cookies:
- Cookies are small text files that are stored on your device when you visit our Platform. These cookies help us recognize your device, remember your preferences, and provide a more personalized experience.
- Types of Cookies We Use:
- Strictly Necessary Cookies: These cookies are essential for the operation of our Platform and enable you to access and use its features.
- Performance Cookies: These cookies collect anonymous information about how you interact with our Platform, such as the pages you visit and any errors you encounter. This data helps us improve the performance and functionality of our Platform.
- Functionality Cookies: These cookies allow our Platform to remember the choices you make and provide enhanced features and personalized content.
- Third-Party Cookies:
- We may also allow third-party service providers to place cookies on your device for analytics, advertising, or other purposes. These providers have their own privacy policies and may collect information about your online activities over time and across different websites or applications.
- Managing Cookies:
- You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality and performance of our Platform.
- Your Consent:
- If you provide us with Personal Information about others, such as your customers or users, you represent and warrant that you have obtained their consent to disclose their information to us. You also agree to indemnify and hold us harmless from any claims or liabilities arising from the use of such Personal Information shared with us.
5. Creation of Personalized Chatbots:
- If you choose to create a personalized Chatbot using our Platform, either for yourself or on behalf of another person, you consent to be video recorded and your voice being recorded while using the Platform to create the customized Chatbot with your designated face and voice.
6. Right of Access, Rectification, Updating, Deletion, Limitation, and Opposition:
- While using the Platform services, you guarantee the accuracy, currency, and authenticity of the Personal Information provided and undertake to keep it properly updated.
- We reserve the right to exclude any user of the Platform who has provided false information from our services, without prejudice to any other actions that may be taken under the law, in accordance with the applicable laws in the field.
- In all cases, you have the right to:
- Access, update, rectify, request the portability of your data, limit or delete your data, or object to processing your Personal Information. Furthermore, you may revoke the consent granted to us through the use of the Platform at any time for the processing of your personal data, so that we cease to use them.
- Regarding your registration or account data, you may access, modify, and update them directly, solely using your username and password for those purposes.
7. Automatic Acceptance:
8. Data Security:
- We take data security seriously and implement measures to protect your Personal Information. We use SSL certificates, encrypt passwords, and store all data on secure cloud servers with password-protected access.
9. Exceptions to Confidentiality:
- We may disclose your Personal Information without prior notice, if required by law or for any of the following reasons: (a) to comply with the provisions of relevant laws or to fulfill legal processes or requirements to which we are subject; (b) to comply with court orders or duly substantiated requests by competent authorities in the field; (c) to protect and defend our rights or property; and (d) to act in accordance with exigent circumstances, with the intention of protecting the personal security of other users of the Platform, or, as applicable, the general public, at all times observing the applicable laws in the field.
10. Legal Compliance:
11. Children under thirteen:
Last updated: 07/28/2023.