Artificial intelligence (AI) is indeed a game-changer, but does it solely apply to content generation, or can it genuinely improve efficiency for professionals and organizations?
According to a recent study from MIT, the answer is a resounding yes – but with a caveat.
The MIT article points out a groundbreaking discovery. When AI is leveraged within its capabilities, it can enhance a worker’s performance by up to 40% compared to those who don’t use it. This statistic is staggering, illustrating the untapped potential of AI in boosting productivity.
However, there’s a twist in the tale. Using AI for tasks it’s not designed or adjusted for could have the opposite effect. In such cases, worker performance can drop by an average of 19 percentage points. This finding highlights the importance of understanding the limitations and appropriate applications of AI technologies.
Turning our attention to customer service, a study cited in a Forbes article sheds light on the effectiveness of AI in this domain. The study, conducted by the National Bureau of Economic Research, observed the impact of introducing an AI-based conversational assistant across 5,179 customer support agents. The results were impressive: a 14% increase in issues resolved per hour. The study concludes that AI assistance not only improves customer sentiment but also enhances employee retention and reduces the need for managerial intervention.
Just like you wouldn’t use a screwdriver to hammer a nail, you can’t use just any AI tool for every task in your work or organization. It’s crucial to select the right AI model – be it conversational or image generation – for the specific problem at hand. While foundational AI models are powerful, they are often not the solution for specific, nuanced problems.
Here are some of the most popular AI models and tools available in 2024:
1. GPT (Generative Pretrained Transformer)
GPT is a type of large language model developed by OpenAI. It’s designed to understand and generate natural language or code. GPT-4, the latest version, is a large multimodal model that can solve difficult problems with greater accuracy than its predecessors, thanks to its broader general knowledge and advanced reasoning capabilities.
DALL-E is an AI model created by OpenAI that generates images from textual inputs. It can create a variety of high-quality images, making it useful in fields like art, design, advertising, and more.
Midjourney is an AI model that generates images. It offers various versions of the model, each excelling at producing different types of images. The latest model, Midjourney V5.2, produces more detailed, sharper results with better colors, contrast, and compositions.
4. Google Gemini
Gemini is Google’s next-generation foundation model. It’s a large language model that builds upon the success of previous models like Meena and PaLM. Gemini is capable of understanding and responding to not only text, but also code, audio, and images.
Llama2 is the newest successor and addition to Meta’s set of language models. It has been trained on 40% more data than its previous version and also has double the context length. It’s a multitasking model that can perform multilingual speech recognition, speech translation, and language identification¹⁵.
Whisper is a general-purpose speech recognition model developed by OpenAI. It’s trained on a large dataset of diverse audio and is also a multitasking model that can perform multilingual speech recognition, translation, and language identification.
Customized Tools Enhancing Foundational Models
This is where the need for customized tools that enhance and adapt foundational models to specific business needs comes into play. A prime example is Gloria AI, a platform that harnesses the power of large language models (LLMs) and tailors it to a specific issue – personalized customer attention.
Gloria AI achieves this by not just utilizing LLMs but also by reading the website and feeding off a knowledge base that includes PDFs, Word documents, URLs, text, and images. Furthermore, Gloria AI can seamlessly transfer customers to human agents upon request.
Beyond customer interaction, Gloria AI is also capable of managing bookings based on the availability set by the administrator, catering to a range of services like restaurants, gyms, medical, or psychological services. Gloria also can read its answers at loud to improve accessibility.
One of our coming soon features is to allow Gloria AI to diligently read and classify every interaction with the user, providing administrators with vital insights into common questions or customer interest in specific topics. This feature enables businesses to understand their customer base better, adapt services to meet evolving needs and enhance overall customer satisfaction.
AI is a potent tool that can significantly enhance how we work. However, relying on poorly crafted solutions or inefficient models can be counterproductive. It’s essential to choose AI solutions, like Gloria AI, that are tailored and reliable.
The optimal path to future productivity lies in the strategic integration of AI into everyday tasks.